Workforce Management (WFM) is a set of processes that are used by a company to maximise the productivity of the employees. It involves forecasting, creating and managing labor requirements. WFM is done with a motive to achieve a particular task on a daily or hourly basis.
It results in better performance of the employees and thus the organisation. The process typically involves recruiting, budgeting, forecasting, data collection, field service management, performance and training, analytics and scheduling management.
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